95% of our employees are in direct daily contact with our consumers. Sodexo's success depends on our employees’ expertise, pride and pleasure in delivering our services across all of our businesses. We strive to ensure that each individual, whatever their qualifications, has the opportunity to continuously develop their skills and advance in their responsibilities.
We encourage all employees to learn throughout their professional lives at their own pace and according to their personal goals.
Our goal is to strengthen the employability of our people, including those who join us with few qualifications. In this regard, we have established numerous skills qualification training programs, such as "professionalization periods,” accreditation programs that combine theory and practice and provide opportunities for professional certification. In 2010, 81% of employees benefited from a refresher course, an increase of more than 10% in one year.