Flow management

No patient likes to lie around in the hallway of the Emergency Department waiting for a hospital bed or sit around waiting for a transporter to pick them up from a test. Sodexo centralizes these requests and organizes communication flows to allow medical teams to optimize their schedules and achieve greater efficiency.

Flow management

Streamlining communication

Every day, hospitals have to deal with many, varied service demands from telephone calls to patient admission and discharge, including meal orders, scheduling technical interventions and responding to requests for information or news about patients. 

At locations where Sodexo oversees a wide array of services, our teams manage Service Response Centers that immediately process and centralize all types of requests. The system provides the hospital with necessary information such as patient admission or discharge times along with hospital bed occupancy at any given moment. The overall results include increased satisfaction on the part of patients and the public who appreciate the quality of reception. In addition, our information processing helps the administration refine its cost management and provides an efficient system to measure call volumes and response times.

More services

Clean Laundry

At Sodexo, we are experienced in managing linen rooms and laundries efficiently. Our specialists use innovative techniques to produce an...

Energy management

Bed occupancy, continuous additions of hi-tech equipment, the number of procedures and length of patient stay are among the factors that...

Supplies and transport

Hospital activity cannot afford to be slowed down by logistical problems: patient transport or deliveries of medical supplies have...

Our Health Care solutions

 

Sodexo is the strategic partner of health care establishment striving for performance, patient satisfaction, as well as reputation for excellence.

Key figures Health Care

3,901 million euro in revenues

19.2% of Group revenues

61,747 employees

Source: Sodexo Group, FY 2016